Refund policy

Non-personalised goods — 14-day withdrawal

Choosing a predefined design, size or ink colour alone does not remove the withdrawal right, even though every item is manufactured after you order. For these non-personalised goods, EU consumers can tell us within 14 days of delivery that they wish to withdraw, then return the goods within a further 14 days. Email order@rollermark.com with your order reference for return instructions. You pay the return postage. Handling beyond what is necessary to inspect the goods may reduce the refund.

Personalised clichés

The withdrawal right does not apply to goods made to your specifications or clearly personalized, including a cliché engraved with your own design, under Article 16(c) of the Consumer Rights Directive. This exception does not affect your rights if a custom product is faulty.

Faulty goods

Your statutory rights apply to standard and custom products. Estonian consumers can raise a claim for a product defect within two years of receiving the goods and should notify us within two months of discovering it. Contact us with the order reference and a description of the problem. Appropriate remedies include repair or replacement at our expense, or a price reduction or refund where required by law. We respond to written consumer complaints within 15 days. Nothing here restricts mandatory consumer rights in your country.

Contact

OÜ Piar (Piar OÜ), Sära tee 1, 75312 Peetri, Estonia. Email: order@rollermark.com. Please contact us before sending goods so we can provide the appropriate return instructions. Read the full terms of service for product and dispute-resolution details.