Terms of service

Last updated: September 15, 2026

These terms govern purchases on rollermark.com, operated by OÜ Piar (Piar OÜ), registry code 11485360, VAT EE101221432, Sära tee 1, 75312 Peetri, Estonia, phone +372 644 3012, email order@rollermark.com. By placing an order you accept these terms.

Products and orders

RollerMark markers are sold with a cliché made from the design you create in the configurator or a ready-to-order design. All products are manufactured to order in Estonia; ready-to-order designs simplify selection and are not stocked finished products. Checkout and payment are processed by Shopify; prices are shown in USD for the United States and EUR for Europe, taxes and shipping as displayed at checkout. After payment you receive the exact production proof of your design by email — check it and reply immediately if something looks wrong.

Custom products

Custom clichés are manufactured to your design. You confirm you own or are licensed to use any logo or artwork you upload, and that it contains nothing unlawful. We may decline designs we cannot or will not produce (such orders are refunded in full).

Delivery

All orders are made to order and dispatched within 3–5 days after payment. This production period is separate from the carrier’s transit time. Delivery options and charges are shown at checkout; carrier delivery estimates are not guarantees. Contact us before purchasing if you need delivery by a specific date.

Withdrawal and returns

EU consumers normally have a 14-day right of withdrawal. Under Article 16(c) of the Consumer Rights Directive this right does not apply to goods made to your specifications or clearly personalised, such as a cliché engraved with your own logo or artwork. Choosing a predefined design, size or ink colour alone does not remove the withdrawal right, even though we manufacture the item after you order. For these non-personalised goods, tell us within 14 days of delivery if you wish to withdraw, then return them within a further 14 days. You pay the return postage. Handling beyond what is necessary to inspect the goods may reduce the refund. Email us for return instructions.

Faulty goods

Your statutory rights also apply to custom products. Estonian consumers can raise a claim for a product defect within two years of receiving the goods; notify us within two months of discovering it. Contact us with your order reference and a description of the problem. Appropriate remedies include repair or replacement at our expense, or a price reduction or refund where required by law. We respond to written consumer complaints within 15 days. Nothing here restricts mandatory consumer rights in your country.

Liability

The marker is a manual marking tool; marking results depend on surface and ink handling. To the extent permitted by law, our liability is limited to the price paid for the order. Nothing in these terms limits liability that cannot be limited by law, including Estonian consumer protection rules.

Disputes

Estonian law applies, without restricting mandatory consumer protections. If we cannot resolve a complaint, consumers may contact the Estonian Consumer Disputes Committee or find a relevant body through the EU consumer dispute resolution directory. Questions first — order@rollermark.com.